Not everything that shines is gold, and not everybody that claims being a Lean consultant is. One day, a group from our corporate office came to visit accompanied with a Lean Manufacturing consultant that they hire. Their experienced consultant came to see our operations and my boss asked me to create a short presentation of our lean journey.
I think that the best presentation ever is the one our employees will do while walking the gemba, but my boss still thinks is good to have power point presentations before going to see. The day and time indicated I present the highlights of our journey. I showed how we design our construction blocks to build our Lean Operations. I showed the VSM we created with our door to door operations, I highlighted the kaizen bursts we identified. Later I talked about our trainings, Lean Introduction, 5S, POUS, Visual Management, TPM, Kanban and others. Then I showed examples of how we applied these tools at different areas from receiving to packaging, including the maintenance shops, laboratory, materials warehouse and the chemicals room. Finally I presented a four panels slide with the PDCA of all the kaizen we “finished” or have in progress.
Our corporate visitors were impressed by all the progress showed, especially in terms of dollars and cents but the lean expert was utterly quiet. He did not say too much at the end of the meeting either. At the end of the day, my boss told me that after I left the consultant was saying that he doesn’t believe in VSM and much less on TPM, SMED, 5S trainings or any kind of visual management. The only thing he recommended to continue working with was kanbans through the whole plant, this will create flow; he said.
I don’t have a lot of experience with Lean, but my humble experience has been enough to know that working with the basic tools of lean helps to prepare the plant for the stabilization, standardization and quick change-over we need to create the flow needed for supply to our customers what they need when they need at the expected quality or better.
Be careful, there are a lot of people out there trying to grab a bunch of money from you saying that they are lean experts. They come, see, talk, talk and talk about what you should do without saying how to do it and left with their pockets full of money leaving you worst than before.